So today was a relatively slow day at work. So it did not surprise me that some annoying customer was going to come out of the woodwork to ruin what was so far a pleasant day.
This lady calls and right off the bat starts complaining to me about how the flowers she purchased last week were dead. Apparently she bought them for a church event, and they were dead when she bought them. Now the first thought that came into my mind was *why did you buy dead flowers in the first place*. But unfortunately I am not allowed to say that, because its "rude".
She goes on to explain about how she was very embarrassed bringing these to the event and having them looking awful *once again why did you buy them if they were awful*. After a couple minutes of her explaining her unsatisfaction with the flowers, she gets to the heart of her complaint.
She first tells me that she purchased the flowers with her debit card, and that the church was going to reimburse her for the expense. She then said that when she returned the item, they employee chose the credit button and therefor did not return it to her account. Now if you have read my previous post about Cash Back, you would know that we can only return things as a credit. I think I spent a good five minutes trying to make her understand that all returns process as a credit, and it is up to your bank on when it actually hits your account.
After seeing my logic, she tries to switch her story around. She now is saying that when she bought the Flowers, the cashier chose credit for her and not debit. She never uses credit because the money she uses is her money, because shes 80 something years old. She then states that the money was her grocery money for the week. But wait a minute, she just said that the church was reimbursing her for the flowers and also if she had already spent the money how could it be for groceries the next week.
Somehow we get back into arguing about why the money isn't in her account. She informs me that she returned them late Monday. After explaining that since she returned it after 3pm Monday, the bank wouldn't receive it until Tuesday, and most likely wouldn't process until Wednesday night. So the money would be in her account most likely on Thursday morning. She would have to call her bank to find out. She then starts asking what bank the store uses, and kept insisting even after I explain that it is up to her bank not ours.
What should have been a 2 minute or less conversation, wound up being 10 minutes in total. Sometimes I just cant fathom what is going through these peoples heads. They just have to blame someone, when it could most likely have been avoided on there part. Lesson of the day for this woman: Don't buy dead flowers.
--Servant of the People
No comments:
Post a Comment